Shipping

Domestic Shipments (USA)

Items are shipped via USPS with delivery confirmation. Signature may be required. Please allow 3-5 business days after shipment for your order to arrive. We offer expedited shipping: 2-3 Day Priority and 1 Day Express Shipping. Special shipping requests may be accommodated, restrictions apply. For support and inquiries, please email service@deardoggyla.com.

Domestic Rates
Standard: $5
Priority: $10
Express: $20

International Shipments (Outside USA)

In accordance with the law, all international orders will have the full value declared on customs forms. Please be aware of your countries import duties, fees, VAT taxes, and other charges, as some of these can be costly. Depending on your country of residence, you may be subject to customs shipment delays, duties and brokerage/clearance entry fees for which you will be responsible for. These fees are not included in the price of the item or the shipping costs and are the customer’s responsibility. Dear Doggy cannot be held responsible for these charges and cannot refund you if you refuse to pay these fees.

Special shipping requests may be accommodated, restrictions apply. For support and inquiries, please email service@deardoggyla.com.

For international orders please allow a minimum of 2-4 weeks for standard delivery.

Undeliverable / Returned Packages

Items are shipped to the address you enter as your PayPal shipping address. We cannot ship to an address that is different from the shipping address you specify at the time of checkout with PayPal. If a package is undeliverable or is returned to us, you may be responsible for any fees to redeliver the package. 

Some packages may require signature or ID for delivery. If no-one is at the delivery address to receive the package, the item may be held at the post office for pickup. Please be sure to heed any notices and pickup window dates from the courier to ensure you receive your order timely. We are not liable for packages returned due to missed pickup deadlines.

Backorder

If your item is backordered, you will receive an email with the estimated date of shipment within 1-2 business days. Please ensure your email address is correct at checkout.

Refunds & Exchanges

Refunds

All sales are final. No refunds will be given.

Exchanges

If there is a defect, mistake or issue with your product or order made on our end, we will gladly make exchanges if it is returned within 10 business days after the shipment is received. You will be responsible for the shipping fees to send the item back to us and we will cover the shipping costs for the new item sent back to you! We highly recommend you send items back to us with verifiable tracking and insurance. Dear Doggy is not responsible/liable for items lost, damaged or other issues while in transit to us.

The items must be in new/original condition (not worn or altered in any way). Please contact us via email at service@deardoggyla.com or through our contact page. 

Warranty

Dear Doggy items are handcrafted individually with quality workmanship and care. Variances and uniqueness should be expected with each item.
The lifetime of a Dear Doggy product depends upon the care, wear and elements each item is subjected to. Damage and/or material breakage due to chewing or anything else that compromises the integrity of the material beyond normal wear is not a manufacturer’s defect. Tarnishing, fading and fraying are all parts of normal wear and tear and items will not be replaced due to these factors. Manufacturer’s defects such as hardware failure will be replaced per our Exchange Policy.

 

Additional Information & FAQ

Custom Orders

We will glady create custom orders for our customers! Additional fees may apply. Contact us at service@deardoggyla.com for additional information.

Wholesale

Please email wholesale@deardoggyla.com to receive wholesale information. Be sure to include your name and your retailer information.

FAQ

Sizing

 

Disclaimer

All Dear Doggy items are accessory pieces only. Dear Doggy assumes no liability and the pet shall be supervised at all times while using our products. The use of the product and safety of the pet and handler is completely at the purchaser and/or user’s discretion and responsibility.